The restaurant industry faces a labor shortage fueled by two types of employee turnover: staff members exiting the industry and those transitioning to jobs at other restaurants. Research indicates that a majority of restaurant staff, aiming for a tenure of over two years, express interest in finding a new job within the industry—a phenomenon termed as churning.
A significant 45% of employees cite leaving a restaurant job due to a challenging relationship with their manager, surpassing concerns like low pay, lack of recognition, and work schedule complaints. While pay is a crucial factor, the impact of bad management is profound, particularly for long-term employees.
Recognizing the importance of effective management, many restaurants are now prioritizing managers in their hiring and retention strategies. Research reveals that 45% of medium- to long-term restaurant employees left a job due to a strained relationship with their manager, compared to 42% leaving for inadequate pay.
A skilled manager can significantly influence a positive working environment for all restaurant staff. Once a great manager is secured, the focus must shift to retaining them.
Determining fair pay is a challenge, considering rising food costs impacting profit margins. Competitive wages are crucial to attract skilled and reliable candidates, but financial constraints are real. Employee motivation varies:
- Money Motivated (46%): Seek to make money to support their lifestyle.
- Future Goal Motivated (22%): Save money for endeavors unrelated to the restaurant industry, such as education or a new car.
- Career Development Motivated (18%): Strive to develop skills and sustain a long-term career in the restaurant industry.
- Activity Motivated (14%): Seek to stay busy and earn extra cash for lifestyle activities.
Negative Impacts of Employee Shortage on Restaurants:
- Service Quality: Short-staffed restaurants often struggle to maintain service quality, leading to customer dissatisfaction.
- Increased Workload: Existing staff may face burnout and increased workload, negatively affecting their job satisfaction.
- Turnover Costs: Frequent turnover incurs recruitment, training, and onboarding costs, impacting the financial health of restaurants.
- Impact on Morale: Persistent staff shortages can dampen team morale, affecting overall workplace culture.
Surviving the labor shortage demands a strategic blend of addressing turnover issues, prioritizing effective management, and devising competitive yet sustainable compensation structures. Check out our social media accounts: Instagram and TikTok